What is a VA?

 What is a VA?

It's surprising how many people I talk to don't know what a Virtual Assistant (or VA) is. 

[A virtual assistant (typically abbreviated to VA, also called a virtual office assistant) is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office. ... Virtual Assistants usually work for other small businesses.]

Did you know that Virtual Assistants have been operating in Australia for more than 20 years?

Originally, a company would hire a virtual assistant to perform general secretarial tasks such as typing, diary & email management, organising travel, answering incoming telephone calls, cold calling, or drafting correspondence.

What does a VA do?

Nowadays, you will find VAs offering a niche service (e. g. social media management) or a variety of services ranging from:

  • bookkeeping, 
  • design, 
  • copywriting, 
  • web design, 
  • event coordination, 
  • resume writing, 
  • research, 
  • content creation,
  • social media, 
  • blogging, 
  • general secretarial & administration

As a virtual assistant, we don’t require a desk or space in your office. We work remotely – so anywhere where there’s wi-fi, such as a café, the library, a co-working space, even my back deck in the sun.…as long as we can connect to the internet, we can return emails, update clients on their jobs, and work! 

So are you a web designer?

When someone asks me what I do, they'll answer 'Oh...so are you a web designer?', my answer will be 'Umm...no, I'm not a web designer. I'm a VA', then I get a vague smile, 'Oh okay, so what do you do?'

While I have over 10 years web experience, I am not an actual web designer. Yes, I can create simple websites and blogs, however, it's not my bread and butter! My experience lies in web content management and development.

For example, I can create web pages utilizing content management systems or web platforms such as Squarespace, review & rewrite content to ensure it is written for the web, is intuitive and user-friendly, provide ongoing maintenance of a company's website, provide suggestions of suitable navigation menus, including sub-menus, labelling, and position of content...this is just one of the services I offer as a VA.

Australian vs Offshore virtual assistants

In recent years, the VA industry has become a competitive field with an increasing number of offshore virtual assistants/agencies becoming more popular. While the offshore VAs may appear cheaper, you need to consider issues with different time zones, language barriers, production costs (if it is outsourced to a company in another country) and whether the VA is abiding by Australia's business rules, privacy laws & regulations.

By hiring JAM Business Support Services, you can be assured that all work will be completed on time, within budget, and follows Australian business rules, privacy laws & regulations. We pride ourselves on providing professional, reliable, affordable work with quick turnaround times.

Are you a small business and need help with promoting your business, products or services?

We can assist with:
• creating promotional material such as postcards, sales brochures & flyers,
• designing social media banners, headers or collages,
• producing newspaper or magazine advertisements,
• designing catalogues, fact sheets or training guides,
• creating banners & signage, thank you cards or gift vouchers, 
• developing a simple website or blog.

Find out more about our services & rates or further information about VAs see FAQ's